01
What is always free
The free consultation is free. We never ask for card or bank details to book it, and booking does not commit you to any paid service.
Our online tools (Study Cost Calculator, Course Comparator, Deadline Tracker and grade converter) are also free to use.
02
Fees for paid services
Before any paid service starts, we give you a written quote that lists the service, what is included, the total fee including taxes, and when payment is due. We will not charge you without your written agreement to that quote, and there are no extra Gradmire charges beyond it.
Our paid services and current fees: [To confirm: list each paid service and its fee, or say where the fee schedule is published].
03
Fees paid to others
Some costs are charged by other organisations, not by Gradmire. These include university application fees, tuition deposits, visa and immigration fees, biometric and visa-centre charges, English-test fees, translation, attestation and courier costs. You pay these directly to the organisation concerned, and their refund rules apply. Gradmire cannot refund them.
04
Refunds
- Before work starts: [To confirm: e.g. full refund if you cancel within N days of paying and before work begins]
- After work starts: [To confirm: e.g. refund of the unused part of the service, calculated as …]
- Completed services: [To confirm: e.g. not refundable once delivered]
Because no one can guarantee admission, a visa or a scholarship (see our Terms of Use), an unsuccessful application is not by itself grounds for a refund, unless we failed to deliver the service we quoted.
05
How to request a refund
Email [To confirm: billing email address] with your name, the service, the payment date and the reason. We will reply within [To confirm: N] business days. Approved refunds go back to the original payment method within [To confirm: N] business days.