Legal

Grievance Officer

Raise a complaint and we will acknowledge it within 24 hours and resolve it within 30 days — as required under the IT Rules 2021.

Designated Grievance Officer — IT Rules 2021, Rule 3(2)

Arjun Mehra

Head of Operations & Compliance, Gradmire Education Pvt. Ltd.

Email

grievance@gradmire.in

Postal address

World Trade Tower, Barakhamba Lane
New Delhi – 110 001, India

Acknowledgement SLA

Within 24 hours of receipt

Resolution SLA

Within 30 days of receipt

24h

Acknowledgement deadline

30d

Resolution deadline

How to file a complaint

Email grievance@gradmire.in with the subject line "Grievance — [brief description]". Include your full name, registered email or phone, and a clear description of the issue.

You may also write to the Grievance Officer at the postal address above. Please include all relevant details and any supporting documents so we can investigate effectively.

Complaint process

01

Day 0

You submit your complaint

Email grievance@gradmire.in with your details and a clear description of the issue. Attach any relevant evidence.

02

Within 24 hours

Acknowledgement

You will receive a confirmation email with a unique reference number confirming we have received your complaint.

03

Days 1–28

Investigation

The Grievance Officer investigates the complaint, which may involve reviewing records, speaking with relevant team members, and requesting additional information from you.

04

Within 30 days

Resolution & response

We will communicate our findings and the action taken (or reasons why no action was taken) in writing.

05

If unresolved

Escalation

If you are not satisfied with our resolution, you may escalate the matter to the Data Protection Board of India (for data-related complaints under the DPDP Act 2023) or seek resolution through the appropriate court in New Delhi.

Types of complaints we handle

  • Misuse, unauthorised processing, or breach of your personal data
  • Failure to respond to a data subject request (access, correction, deletion) within the stated timeline
  • Complaints about content published on gradmire.in that you believe is inaccurate, defamatory, or infringes your rights
  • Concerns about our advisory service quality or conduct of team members
  • Any other concern relating to compliance with the Information Technology Act 2000, IT Rules 2021, or the DPDP Act 2023

We take all complaints seriously and treat them confidentially. Retaliation against complainants is strictly prohibited.

Legal basis

This Grievance mechanism is established in compliance with:

  • Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 — requiring a named Grievance Officer for intermediary platforms
  • Section 13 of the Digital Personal Data Protection Act, 2023 — granting Data Principals the right to grievance redressal
  • Section 79 of the Information Technology Act, 2000 — safe harbour provisions for intermediaries

For general enquiries that are not complaints, please use our Contact page.